gymal-legal

Gymal Support

Last updated: 20 May 2026

Need help with Gymal? Here’s how to get in touch and what to try first.

Contact us

Email: gymonzapp@gmail.com

We aim to respond within 2 business days. When you write, please include:

Screenshots are very helpful for visual bugs.

Common questions

How do I delete my account?

See the Account & Data Deletion page. The fastest way is from inside the app: Settings → Account → Delete account.

I forgot my password.

On the sign-in screen, tap Forgot password? and enter your email. We’ll send you a password reset link from Firebase Authentication.

My workout streak reset and I don’t think it should have.

Streaks reset if a training day passes without a logged workout. Make sure your training-days-per-week setting in Settings → Workout matches the days you actually train. You can also buy a Streak Freeze from the in-app shop to protect a missed day.

A purchase didn’t go through but my card was charged.

Subscriptions and one-time purchases are processed by Apple or Google directly — we don’t see your payment details. If the entitlement (Pro, Max, or a coin pack) didn’t appear:

  1. Restart the app.
  2. On iOS, go to Settings → Account → Restore Purchases.
  3. If it’s still not showing within an hour, email us with your purchase receipt from Apple or Google and we’ll investigate.

For refunds, contact Apple (reportaproblem.apple.com) or Google Play directly — they manage the billing.

How do I report a bug or suggest a feature?

You can submit feedback from Settings → About & Support → Offer Feedback inside the app, or email us at the address above. Bug reports with reproduction steps and screenshots get fixed fastest.

How do I report another player?

Tap the player’s name in your friends list or on the leaderboard and choose Report. Reports are reviewed and we’ll act on display names or behavior that violates our Terms of Service.

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